• Presale orders. Cancel any time before your book ships or is picked up, and we’ll refund your full order.
• Returns. You can return unused books within 30 days of delivery for a refund of the book price. Please email us first so we can send return instructions. Return shipping is paid by the buyer unless we made a mistake.
• Personalized copies. Books signed to a specific person or organization can’t be returned, unless they arrive damaged or wrong.
• Damaged or wrong items. Email us within 14 days of delivery with a photo, and we’ll send a replacement or a full refund, including shipping.
• Pickup at a book signing. If you can’t make a signing, we’ll ship your book for the standard shipping rate, hold it for a later signing, or refund your order. Just let us know.
• Lost packages. If tracking shows your order hasn’t arrived within 14 days of shipping, email us and we’ll work with you to replace it or refund it.
• Buy One, Give One. Cancel before your copy ships or is picked up for a full refund. After that, your own copy follows the return terms above. Once the gift copy has been given, that half of the order can’t be refunded.
• Bulk packs. Cancel before your order ships for a full refund. Unopened boxes can be returned within 30 days of delivery, minus return shipping. Invoiced and tax-exempt orders follow the same terms.
• Shipping costs. Shipping isn’t refundable once an order ships, unless the problem was our mistake.

A book purchase is a purchase, not a tax-deductible donation. Kindle editions are sold through Amazon and follow Amazon’s return policy.